Obsidian Tree of Life Pendant

At Balanced By Empowered, we strive to provide our customers with high-quality metaphysical items, incense, sage, jewelry, crystals, and other unique products. We want you to be completely satisfied with your purchase, but we understand that sometimes, situations may arise where a return or exchange is necessary. Our return policy is designed to be fair and straightforward to ensure a positive shopping experience for all our valued customers. Please read the following guidelines carefully:

1. Eligibility for Returns:

• You may initiate a return or exchange within 30 days of the original purchase date.
• To be eligible for a return or exchange, the item(s) must be in their original condition, unused, and in the original packaging.

2. Non-Returnable Items: The following items are non-returnable and non-refundable:

• Used or altered items.
• Gift cards and e-gift cards.
• Clearance or sale items.

3. Return Process: To initiate a return or exchange, please follow these steps:

• Contact our customer support team at (956)755-3988 and provide your order number and the reason for the return or exchange.
• For return requests, once your request is approved, you will receive a Return Authorization (RA) number and further instructions via email.
• For exchange requests, our team will assist you with the process and availability of the desired item.

4. Shipping and Handling:

• The customer is responsible for all return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, damaged product).
• We recommend using a trackable shipping method for your return to ensure safe and timely delivery.
• Original shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part.

5. Refund Process:

• Upon receiving and inspecting the returned item(s), we will process your refund or exchange within 10 business days.
• If a refund is approved, it will be issued to the original payment method used during the purchase.
• Refunds may take additional time to reflect on your bank or credit card statement.

6. Exchanges:

• If you wish to exchange an item for a different size, color, or product, please specify the details in your return request.
• Exchanges are subject to availability, and the new item's price may be adjusted accordingly.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We may request photos or other evidence to assess the damage or defect before processing a return or exchange.
• Damaged or defective items will be replaced at no additional cost or fully refunded, including return shipping expenses.

8. Lost Packages:

• Balanced By Empowered is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier.
• If your package goes missing, please contact the shipping carrier directly to file a claim using the provided tracking number.

9. Store Credit:

• In certain cases, customers may be offered store credit instead of a refund.
• Store credit can be used for future purchases on our website and will be provided in the form of a unique discount code.

10. Contact Information:

• Customer Support: Jorge Hernandez
• Phone: (956) 755-3988
• Email: jorgehdzjr@empoweredrgv.com

11. Final Decision:

• All return requests are subject to approval at the discretion of Balanced By Empowered.
• We reserve the right to refuse returns that do not meet our eligibility criteria.

By shopping at Balanced By Empowered, you agree to adhere to this return policy. We appreciate your understanding and cooperation. If you have any questions or concerns about our policy, feel free to contact Jorge Hernandez at (956) 755-3988 or email jorgehdzjr@empoweredrgv.com. We are here to assist you and ensure your shopping experience with us is exceptional. Thank you for supporting our small online business!

At Balanced By Empowered, we strive to provide exceptional service and ensure a seamless shopping experience for our customers. Our Shipping Policy outlines the essential information regarding the shipping process for orders placed through our online store. Please read this policy carefully before placing your order to understand our procedures and expectations.

Shipping Methods: We exclusively ship via the United States Postal Service (USPS) to ensure reliable and efficient delivery for all our customers. USPS provides a convenient and trackable shipping solution that allows you to monitor the status of your order until it reaches your designated delivery address.

Order Processing Time: After placing an order, our team works diligently to process and prepare your items for shipment. Please allow 1 to 3 business days for order processing before your package is dispatched. During peak seasons or special promotions, order processing times may be slightly extended. We appreciate your understanding in such cases.

Shipping Timeframes: Shipping times depend on the shipping method selected at checkout and the destination of your order. Standard shipping usually takes between 3 to 7 business days for delivery within the contiguous United States. For orders to Alaska, Hawaii, and U.S. territories, delivery may take additional time.

Shipping Cost: Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the delivery destination. The shipping cost will be displayed at checkout before you confirm your purchase.

Order Tracking: Once your order is processed and shipped, we will provide you with a USPS tracking number via email. You can use this tracking number to monitor your package's progress and estimated delivery date.

Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We will not be responsible for delayed or undelivered orders due to incorrect or insufficient address details. If you notice an error in your shipping address after placing your order, please contact us immediately, and we will do our best to update the information before shipping.

International Shipping: Currently, we only offer shipping within the United States and do not ship internationally. We apologize for any inconvenience this may cause and hope to expand our shipping capabilities in the future.

Shipping Delays: While we make every effort to deliver your order within the estimated timeframes, occasional delays may occur due to unforeseen circumstances or events beyond our control (e.g., extreme weather conditions, USPS operational disruptions). In such cases, we appreciate your patience and understanding as we work to resolve any issues promptly.

Lost or Stolen Packages: Balanced By Empowered is not responsible for packages lost or stolen after being marked as "delivered" by USPS. If you encounter any problems with your package's delivery status, please contact USPS directly or your local post office for further assistance.

Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed or shipped, we will gladly cancel it and issue a refund. However, once the order has been dispatched, we cannot cancel it, and the standard return and refund policy will apply.

Returns and Exchanges: For information on returns and exchanges, please refer to our separate Returns and Refunds Policy.

Contact Information: If you have any questions or need further assistance regarding our Shipping Policy, please feel free to reach out to us via email at jorgehdzjr@empoweredrgv.com or through our customer service helpline at (956)755-3988.

By placing an order with Balanced By Empowered, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy. We appreciate your business and look forward to serving you with the utmost care and attention to detail. Thank you for supporting our small business!